And the winner is
Kathi Garland, a team member with Madison Health Care Center, was recently awarded Business Office Manager of the Year for Ide Management Group. Garland has been a loyal employee to IMG for 17 years.
Over the years she has held many different positions within the company. She has exceeded expectations in every role; all of which have led her to becoming one of the best in the business and most deserving of this award.
Garland upholds the IMG customer service pledge well at Madison Health Care Center. She shows team spirit every day and will jump in to assist any staff member or resident with any problem, regardless of the task and does so with a very positive attitude.
She will recommend changes if she thinks an idea will improve the teams’ performance or services of the facility. Garland truly does put the residents at Madison Health Care Center first. She will resolve any concerns or questions promptly and treats every resident and family member with respect and dignity.
She is a wealth of knowledge for families and will leave no stone unturned when it comes to providing them with the best options and resources needed.
Garland is regularly complimented by family members for her commitment to helping them. She is friendly and professional and very deserving of her award. She is an asset to Madison Health Care Center.
HONORED — Kathi Garland, a team member with Madison Health Care Center, was recently awarded the Business Office Manager of the Year Award from Ide Management Group. Shown, from left, are CEO Mark Ide, the late John Kukla and Kathi Garland. (Photo provided)